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Payment terms for INCO Projects:
A project can have multiple order types based on the type of scope of work ( e.g., 1 project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.
1. Project and order:
A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level. The minimum order value that will be executed by Interior Company shall not be less than INR 2 lakhs.
2. Refunds:
Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.
3. Booking fee:
Your booking fee (10% payment) is adjusted against future orders. If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before design can begin.
4. Execution stages:
Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. SY Interior Pvt Ltd can proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The following table defines execution stages for the different types of orders.
5. Estimated project quote:
This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.
If the project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.
Quote Validity
Initial quotes at 10% stage are valid only for 60 days & price will change in case project does not goes into execution.
Please note that the prices quoted in this proposal are valid only for 21 days. Prices may vary if the booking is done post this period. Any modification (such as changes in scope or requirements) to the proposal may result in a price change. The prices here are applicable for this project only.
Delivery Time
Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of SY Interior Pvt Ltd, including force majeure events and change in applicable law.
Order placement stage
Post Sales Service
- During the project execution stage – You are entitled for free service requests for manufacturing defects only if any.
- Within 30 days from the date of completion of project – You can make any number of free services requests
- Between 30 days and 6 months from the date of completion of project – You are eligible for one free service request.
- Beyond 6 months from the date of completion of project – Any service request made after this period shall be attended to on a chargeable basis
Modular Delivery & Warehousing
Delay Penalties
- Delay penalty is only applicable if all the norms as per Interior company Delivery Guarantee is fulfilled.
- The maximum delay penalty payable cannot exceed 3% of the total project value.
- Delay penalty would be paid out through a refund to the customer’s bank account provided the client has paid 100% of the Project Amount as per schedule and Completion of Handover.
Invoicing
Invoices for the design service, products and other services shall be raised by SY Interiors PVT LTD. Product invoicing for all branded products will be done by the authorized sellers/distributors of such products. For any queries, please get in touch with your Interior Company representative.
Governing Law, Jurisdiction and Dispute Resolution
- In the event of any dispute between the Parties under this Client Service Agreement, the Parties shall first try to resolve the same amicably by mutual discussions/negotiations. In case, the parties are unable to resolve the disputes amicably within 30 (thirty) days from the date of the notification of the dispute by one party to the other, the same shall be referred to Arbitration for resolution.
- The Arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act 1996 or any enactment or modification thereof for the time being in force and its decision shall be final and binding. The venue of arbitration shall be Delhi and the proceeding shall be held in English Language only. The award passed by the arbitrator shall be final and binding on both the Parties.
- The cost of arbitration shall be borne by both the parties equally
- This Agreement will be governed by Laws of India and this Agreement shall be subject to the exclusive jurisdiction of the courts at Delhi.
Financial Services:
Cancellations & Return:
Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements.
The returns policy is not applicable to services, customised products and made-to-order furniture pieces
Quality Promise:
Marketplace products
Disclaimer
Services and customized products offered by SY Interior Pvt Ltd are not covered under SY Interior Pvt Ltd quality promise. interiorcompany.com is a marketplace that facilitates buyers and sellers to transact on products and services, and is not the seller under any circumstance. All registered Service Partners undergo intensive quality and background checks.