Payment
Payment Guidence
Mode of Payment
At Home One, we offer multiple secure and convenient payment methods to make your home interior journey seamless and worry-free.
The item must be collected in person by the client from either the Adyar or T Nagar branch. It is mandatory for the client to be physically present at the selected branch during collection to ensure proper verification and acknowledgment of receipt at the time of handover.
UPI Payment Details
You can make secure payments to Home One Company using the following UPI ID:
UPI ID: homeone1@fbl
Usage Guidelines:
Please ensure you double-check the UPI ID before initiating the transaction.
Mention your Order ID or Registered Mobile Number in the payment note for quick reference.
Payments through this UPI ID are accepted for booking fees, order advances, and balance settlements.
Terms & Conditions:
Payments are non-refundable once processed, unless otherwise agreed in writing.
Home One Company is not responsible for payments made to incorrect UPI IDs or failed transactions due to user error.
Retain your payment confirmation or UTR number for verification purposes.
Any payment disputes must be raised within 7 days of the transaction.
Bank Details for Payments
Account Name: Home One Company
Bank Name: Federal Bank
Branch: T Nagar
Account Number: 13860200014290
IFSC Code: FDRL0001386
Usage & Terms
These bank details are to be used exclusively for making payments related to orders, bookings, or project installments with Home One Company.
Please ensure that the correct account number and IFSC code are entered while initiating the transfer to avoid payment errors or delays.
After making a payment, kindly share the payment reference or UTR number with our accounts team for verification and record purposes.
Payments will be considered valid only once they are successfully credited to the above account.
Home One Company is not responsible for any delays, losses, or incorrect transfers due to inaccurate payment information or third-party transaction issues.
Retain proof of payment for your records and any future references.
You can make secure online payments to Home One Company using our official Razorpay UPI ID: homeone1@fbl.
Usage Guidelines & Terms:
Please verify the UPI ID before making any payments to avoid transaction errors.
Mention your Order ID or Invoice Number in the payment reference for proper tracking.
Payments made to this UPI ID are considered final and non-refundable, unless explicitly stated otherwise in writing.
Ensure the exact amount is transferred as per the payment request or invoice issued.
Home One is not responsible for payments made to incorrect or unofficial UPI IDs.
In case of technical issues or failed transactions, please contact our support team with the transaction details.
Swibe Machine – Availability, Usage & Terms
Home One offers the convenience of card payments through Swibe Machines, available at all our showrooms: Adyar, T. Nagar, and Tambaram.
Usage:
The Swibe Machine enables quick and secure payments using debit or credit cards.
It supports major card networks including Visa, MasterCard, and RuPay.
Clients can use the Swibe Machine to make advance payments, balance settlements, or full order payments directly at the showroom.
Terms & Conditions:
Cardholder must be present during the transaction with a valid photo ID for verification.
Transactions above ₹50,000 may require additional bank authentication or verification.
Any refund (if applicable) for Swibe payments will be processed as per Home One’s refund policy and will reflect in the original mode of payment within 7–10 business days.
Swibe payments are subject to daily transaction limits set by your card-issuing bank.
For a seamless and secure experience, we recommend confirming card compatibility and limits with your bank prior to visiting.
Payment Terms & Options
At Home One, we believe in transparency, convenience, and peace of mind for every customer. To ensure a smooth and stress-free experience during your home interior journey, we offer a variety of secure payment options and clearly defined payment terms.
Payment Methods
At Home One, we provide a range of secure online and offline payment options to ensure a smooth and convenient experience for your interior purchases.
1. Online Payments
Each quotation you receive will include a secure payment link powered by the PayU payment gateway. You can complete your payment using:
- Major credit and debit cards
- UPI
- Digital wallets
Prefer a bank or wire transfer? Simply reach out to your designer for the necessary account details.
2. Offline Payments
If you’d like to make an offline payment, please coordinate with your designer. All cheques or demand drafts should be made payable to:
Home One Company
Transaction Security Guarantee
At Home One Company, we value your financial privacy and are committed to ensuring the highest level of security for all online transactions. Every payment you make is processed through PayU, a trusted gateway that is VeriSign Secured® and fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
The VeriSign Secured® seal is recognized globally as a symbol of safe online transactions, and PCI compliance ensures we meet strict international standards for handling sensitive payment information.
With Home One Company, you can shop and pay online with complete peace of mind.
Transaction Failures
If your online transaction fails, rest assured that no amount will be deducted from your account or card.
To avoid transaction issues, please ensure:
You have a stable internet connection
All payment details are entered correctly
These are the most common causes of failed transactions.
If you need further assistance, feel free to reach out to us:
Call us at +91-89258 24488 (Available daily from 10 AM to 10 PM)
Email us at support@homeone.store
Ticket Support: Click Here
We’re here to help!
Payment terms of Homeone Project
Project and order : A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for eg., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.
Booking Homeone: You can book your interior project with Homeone by paying a booking fee which is charged at 5% of the final quote or Rs.25,000 (whichever is higher). The booking fee is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 5% for the new scope before design can begin.
Payment gateway fee
- Gateway fee shall be waived off for the first instalment paid by customer.
- A non-refundable gateway fee of 2%(including GST) per transaction shall be levied on payments made by customers against a project.
Execution milestone for an Order
To help you plan your project and payments effectively, we’ve outlined the types of orders and their respective execution milestones. These milestones mark significant progress—typically 40–50% of the total order value. Upon reaching a milestone, the remaining 60% payment becomes due.
| Order Type | Core Type | Execution Milestone (100% Payment Due) | Final Handover |
|---|---|---|---|
| Type 1: Civil & MEP (Mechanical, Electrical & Plumbing) | Core structural and service installations | Completion of MEP base work and Plaster of Paris (POP) | Installation of MEP fixtures, final painting, and project handover |
| Type 1: Custom Furniture (Workshop) | Furniture manufactured off-site | Carcass (base structure) quality check completed | Installation and final handover |
| Type 1: Custom Furniture (On-site) | Furniture built directly at site | Completion of wood framework | Finishing work and handover |
| Type 2: Catalogue Products | Ready-made products | Not applicable | 100% payment required before delivery and installation |
Special Payment Terms for 29-Day Delivery
For projects eligible under the 29-day delivery program in Bangalore, the payment structure is as follows:
Booking Amount: 5% of the final project quote or ₹25,000 (whichever is higher)
Order Confirmation: 60% of the total project value
Final Payment: 100% of the order value must be completed within 7 days of order confirmation
(Note: Manufacturing begins only after full payment is received.)
Payment terms of an Order
If your booking fee has already been adjusted against an order, all subsequent orders must be placed with a 60% advance payment.
Please Note:
- Any delay in payments at any stage may lead to delays in project completion. Home One Company will not be held responsible for such delays.
- In the event of project cancellation after the 60% payment has been made, no refunds will be issued, either in cash or as store credits.